When our team gets together to design a new product, the first thing they’re conscious of is the wearer and the functionality of the product. Our staff themselves will wear the item to work for a period of time, to ensure that it’s fit for purpose. One of our Directors actually ran a half marathon wearing our newest walking boot to ensure the comfort element was there.
We also have a number of field testers who assess products, either by product category or within specific targeted job roles. They trial these products doing the actual job they’re intended for and then provide us with their honest feedback. This ensures we are supplying the best product for the job!
For instance, any new piece of uniform footwear that lands on our desk is trialled and tested by ‘Pete the feet’ before we take anything further. He puts them through their paces and provides us with an honest report so we can judge if more needs to be done.
We also ask regularly for advice from our customers and send out surveys to ensure we are providing them with the best products and service.
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